Summary

Fifteen years of IT experience supporting a variety of environments. Supporting infrastructure, web, and application development clients. Senior level engineering experience with Microsoft and Linux. Server management, network, and helpdesk support with the skills and knowledge to provide IT consulting, design, and implementation. Excellent communication, documentation, and collaboration skills. Strong teamwork skills and the ability to work and manage activities in a fast-paced environment.

Hardware & Software

Development


Experience

Ambient IT Solutions
2016 - Present

Senior Network Engineer

Provided technical support for a variety of managed clients; Oversaw the efficient operation of all computer systems, network administration, web presence, and databases.

Daimler Trucks North America
2015 - 2016

Developer / Business Systems Analyst

Provided consulting and development expertise for an enterprise level lifecycle extension project.

Pacific Residential Mortgage
2014 - 2015

Technical Support Lead - Network/Systems Engineer

Provided leadership expertise and technical support for the existing infrastructure as well as developing new technologies for PRM's corporate office and 14 branches across the Pacific Northwest. Oversaw all computer systems and administration of the network, web presence, and databases.

Schnitzer Steel
2011 - 2014

IT Service Desk Lead & Executive Support

Provided executive and user support for Schnitzer Steel's three divisions; Metal Recycling, Metal Manufacturing, and Pick-n-Pull auto parts. Oversaw the efficient operation of all computer systems and administration of the network, web presence, and databases.

The Seguro Group
2010 - 2012

IT Systems Manager

Provided support for the existing infrastructure as well as developing new technologies. Oversaw the efficient operation of all computer systems and administration of the network, web presence, and databases.

Hollywood Entertainment
2007 - 2010

Service Desk Technician

Provided technical support and develop new technologies for Hollywood Entertainment's corporate headquarters, main warehouse distribution center as well as the entire field management staff. Total of 4,400 retail locations across the United States and Canada, with more than 25,000 employees in total.

Portland Center Stage
2004 - 2007

Technical Systems Analyst

Provided technical support for Portland's biggest professional performing arts theater. Microsoft and SonicWall environment, ShoreTel VOIP phone system. Optimization of hardware and software configurations and research ways to improve system performance.

George S. May International
2002 - 2004

Management Consultant

Management instruction to business owners, analyzed business procedures, operation efficiency, P&L Calculations, employee handling and incentive programs, and surveyed the business to be more profitable in their industry.

Portland Dynamics, LLC
Personal LLC

Robotics Engineering, IT Solutions, Web & Application Development

In 1996 I started developing websites for real estate agents and I quickly became hooked in the technical world. Recently I have started developing mobile applications including IOS and Android. My products of choice are LAMP (Linux, Apache, MySQL, and PHP) however I have developed and administered Jive Software and Microsoft .NET applications. I support in-house as well as off campus customers via remote tools to resolve any issues that arise. I have built complete custom systems for a variety of clients specific to their needs. I enjoy going above and beyond what is expected so that the customer is taken care of and pleased with the results.


Volunteer Experience & Memberships

Information Systems Security Association (Portland Chapter)
2005 - 2006

Secretary, Board of Directors

Responsibilities are to delegate responsibilities of organizational projects and document the association's dealings, take minutes at board meetings, and collaborate with guest speakers.

Shoestring Community Players
2004 - 2005

Special Projects Coordinator

Planned and executed fund raising projects, oversaw and administered scholarships, and sought endowment funds from public foundations and private agencies.


Education

ITT Technical Institute
2003 - 2005

Associates Degree, Computer Networking Systems

Washington State University
2001 - 2002

Web Development Program

References

http://www.linkedin.com/in/talanh

(Letters of recommendation are gladly given upon request.)